This help desk pilot fish works for a service company that handles support for a group of travel agents.&User calls to report that her terminal screen is blank,& fish reports.
&After I run through several procedures for about 45 minutes to no avail, I ask user to look on the back of the monitor for model and serial numbers.&User tells me that she is unable to see the model or serial numbers.
When I ask why, she says her office is dark and she can&t see anything.&I then learn from her that the electricity is off in the building due to a power failure in the area.
She also informs me that she calling from her cellphone because her office phone is not working.
Technology
Time-Machine Tuesday: She’s in the dark most days
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