INSUBCONTINENT EXCLUSIVE:
Starbucks has apologised to a customer who had a racial slur printed as his name on his coffee cup
His name is Pedro.That was the name he gave when he walked into a Starbucks in La
Canada Flintridge, California, and ordered a venti white mocha and a venti iced caramel macchiato.But "Beaner" - a racial slur for Latinos -
was the name printed on his drinks."It's a way racists refer to us Latinos
Anyone who is Latino would be offended too," Pedro told Telemundo 52, a sister station of a Los Angeles NBC affiliate
(Pedro declined to give his last name to the station.)And so, at 8:44 a.m
on Tuesday, Pedro became yet another person who was racially profiled and discriminated against in a commercial space
The incident came one month after two black men left a Starbucks 2,700 miles away in handcuffs after they arrived 10 minutes early for a
Twelve days from now, Starbucks will close 8,000 stores for an afternoon to give racial-bias training to 175,000 employees.Starbucks has
since apologized for Pedro's experience, and a spokesman told The Post that the company's "leadership team" met with him Thursday
morning."He accepted our apology," the spokesman, Nate Nesbitt, said
"This kind of mistake is unacceptable, and we will take additional steps to assess what happened here and how our partners can be
better."Another spokeswoman did not immediately respond to a question about whether the incident would affect Starbucks's approach to its
May 29 racial-bias training.Pedro told the station that he was initially offered a $50 gift card to make up for the incident, which he
Pedro said he was sure the employee knew his name, since he called out "Pedro" when the order was ready."It's like an insult overall," he
said.Starbucks has drawn a lot of criticism since April 12, when Rashon Nelson and Donte Robinson arrived 10 minutes early for a business
meeting at a Starbucks in Philadelphia and a white manager called the police.Starbucks' executive chairman Howard Schultz and chief
executive Kevin Johnson met with Nelson and Robinson personally to apologize
The men will also take part in the company's racial-bias training and work with former Attorney General Eric Holder, who is involved in
shaping the May 29 curriculum and other long-term initiatives.Earlier this month, Nelson and Robinson agreed to a symbolic payment of $1
each from the city of Philadelphia and asked the city to put $200,000 in a grant program for high school students who are aspiring
entrepreneurs.Nelson and Robinson also reached an undisclosed financial settlement with Starbucks, "as well as continued listening and
dialogue between the parties."And last week, Schulz said Starbucks would open its bathrooms to everyone, whether they buy something or not
Speaking at the Atlantic Council in Washington, Schultz said the company's afternoon of racial-bias training would kick-start an "entire
transformation" of how Starbucks employees are trained."I think it's fair to say that most people have some level of unconscious bias based
on our own life experience," he said
"So there's going to be a lot of education about how we all grew up, how we see the world and how we can be better."(This story has not been
edited by TheIndianSubcontinent staff and is auto-generated from a syndicated feed.)
