INSUBCONTINENT EXCLUSIVE:
Image copyrightGetty ImagesMore consumers will use apps on their smartphone than a computer to do their banking by as early as next year,
according to forecasts.Last year, 22 million people managed their current account on their phone, industry analyst CACI said.It has
predicted that 35 million people - or 72% of the UK adult population - will bank via a phone app by 2023.By then, customers would typically
visit a branch only twice a year, it said.CACI added that rural areas and smaller coastal towns would see the biggest increase in mobile
users between now and 2023, owing in part to frustration over broadband access pushing customers towards mobile networks."With so much more
functionality, mobile is rapidly becoming the digital channel of choice, and replacing traditional online banking for many customers," said
report author Jamie Morawiec
"Whilst the number of internet log-ons is decreasing, so are the numbers of users
In fact, CACI predicts that 2019 will be the year in which mobile banking overtakes internet banking in terms of users."It would also mean
banks might again review the location and number of branches.Major UK banks have been closing hundreds of branches in recent years, with
more plans announced recently
Earlier this month, Royal Bank of Scotland announced it was to close 162 branches across England and Wales
Some 109 branches will close in late July and August 2018, while a further 53 branches will close in November 2018.These branch closures
follow existing plans to close 52 bank branches in Scotland that serve rural communities, and 197 NatWest branches.Lloyds also announced
recently that it was planning to close 49 branches.
