INSUBCONTINENT EXCLUSIVE:
This help desk pilot fish works for a service company that handles support for a group of travel agents.&User calls to report that her
terminal screen is blank,& fish reports
&After I run through several procedures for about 45 minutes to no avail, I ask user to look on the back of the monitor for model and serial
numbers.&User tells me that she is unable to see the model or serial numbers
When I ask why, she says her office is dark and she can&t see anything.&I then learn from her that the electricity is off in the building
due to a power failure in the area
She also informs me that she calling from her cellphone because her office phone is not working.
