INSUBCONTINENT EXCLUSIVE:
Salesforce plans to expand its Einstein Voice Assistant capabilities, enabling customers to create their own custom &skills& as it seeks to
broaden the appeal of voice interfaces in the workplace.The company unveiled Einstein at last year Dreamforce conference, promising to
enable sales staff to update customer records on its CRM platform using voice commands.[ Related: How AI is changing office suites ]Its
efforts are part of a wider push from numerous tech firms to popularize conversational voice interfaces for business apps, including Amazon
Alexa for Business, Microsoft Cortana and Oracle Digital Assistant
Analyst firm Gartnerforecast that 25% of digital workers will interact with virtual assistantson a daily basis within two years.
