INSUBCONTINENT EXCLUSIVE:
Say you have a job with a large company and you want to know how much vacation time you have left, or how to add your new baby to your
This usually involves emailing or calling HR and waiting for an answer, or it could even involve crossing multiple systems to get what you
need.Leena AI, a member of the Y Combinator Summer 2018 class, wants to change that by building HR bots to answer questions for employees
instantly.The bots can be integrated into Slack or Workplace by Facebook and they are built and trained using information in policy
documents and by pulling data from various back-end systems like Oracle and SAP.Adit Jain, co-founder at Leena AI, says the company has its
roots in another startup called Chatteron, which the founders started after they got out of college in India in 2015
That product helped people build their own chatbots
Jain says along the way, they discovered while doing their market research a particularly strong need in HR
They started Leena AI last year to address that specific requirement.Jain says when building bots, the team learned through its experience
with Chatteron that it’s better to concentrate on a single subject because the underlying machine learning model gets better the more
“Once you create a bot, for it to really add value and be [extremely] accurate, and for it to really go deep, it takes a lot of time and
effort and that can only happen through verticalization,” Jain explained.Photo: Leena AIWhat’s more, as the founders have become more
knowledgeable about the needs of HR, they have learned that 80 percent of the questions cover similar topics, like vacation, sick time and
They have also seen companies using similar back-end systems, so they can now build standard integrators for common applications like SAP,
Oracle and NetSuite.Of course, even though people may ask similar questions, the company may have unique terminology or people may ask the
question in an unusual way
Jain says that’s where the natural language processing (NLP) comes in
The system can learn these variations over time as they build a larger database of possible queries.The company just launched in 2017 and
already has a dozen paying customers
They hope to double that number in just 60 days
Jain believes being part of Y Combinator should help in that regard
The partners are helping the team refine its pitch and making introductions to companies that could make use of this tool.Their ultimate
goal is nothing less than to be ubiquitous, to help bridge multiple legacy systems to provide answers seamlessly for employees to all their
If they can achieve that, they should be a successful company.
