INSUBCONTINENT EXCLUSIVE:
While massive restaurant chains might have resources to build out their own management systems or integrate with larger point-of-sale
providers, Toast — a provider of tools for restaurants to manage their business — is raising a big round of funding to go after everyone
else.Now Toast is a business valued at $1.4 billion, thanks to a fresh infusion of $115 million in its latest round of funding
At its core, Toast is a point-of-sale for restaurants, though over time it’s added more and more services on top of that
Now the goal is to be not just a point of sale, but offer a whole system to help restaurants operate efficiently
That can range from the actual point of sale all the way to loyalty programs and reporting on that information. The round was led by T
Rowe Price Associates, with participation from new investor Tiger Global Management and other existing investors.“We’re just trying to
keep our finger on the pulse to what matters to restauranteurs,” CFO Tim Barash said
“We hear a lot about the labor side of the equation
We’re working through what to do there
If you ask restaurants about the number one thing they’re thinking about, most respondents say it’s around labor — that’s a really
big one.”Starting off in 2011 as a point-of-sale business, the company now offers a complete suite of tools that help restaurants
streamline both the front and back house of the restaurant
And as Toast collects more and more data on how restaurants are using its tools — like any startup with a lot of inbound data, really —
it can start helping those restaurants figure out how to improve their businesses further
That might be modifying menus slightly based on what people are enjoying, or pointing them in the right direction as to when to make slight
adjustments to their basic operations.There’s also an online ordering part of the business
Toast helps restaurants boot up an online ordering part of their business quickly, in addition to offering tools to help streamline that
A restaurant might deal with a flood of orders or throttle them if necessary
Businesses then get reports on their whole online ordering business, helping them further calibrate what to offer — and what might work
better for the in-person experience as well.The next focus for Toast, Barash said, is figuring out the labor side of the equation
That comes down to helping restaurants not only find new employees, but also figure out how to retain them in an industry with a significant
Attacking the hiring part of the problem is one approach, though there are other approaches like Pared, which looks to turn the labor market
for restaurants into an on-demand one
But there’s obvious low-hanging fruit, like making it easier to switch shifts, among other things, Barash said.“One in 11 working human
beings work in restaurants,” Barash said
“I would say we’re still trying to figure out what we can do as a central platform of record, continuing to carry a high quality network
of partners or us building some things ourselves
We’re early days in figuring them out
If you go to any restaurant in Boston, and look at all the help wanted signs, you can see the barrier to being successful is a lot of times
more on the employee side than on the guest side
Then once you have them hired, you have to think about how you can retain those employees and make sure they’re engaged and
successful.”Toast isn’t the only startup looking to own a point-of-sale and then expand into other elements of running a business,
Lightspeed POS, which also offers a pretty large set of tools for brick-and-mortar stores — including restaurants — raised $166 million
late last year. There are also the obvious point-of-sale competitors like Square that, while designed to be a broad solution and not just
target restaurants, are pretty widely adopted and can also try to own that whole restaurant management stack, from clocking in and out to
getting reports on what’s selling well.
