INSUBCONTINENT EXCLUSIVE:
Israel-based Carbyne has developed an emergency call-handling platform, supported by an ecosystem that integrates live video streaming,
location services and texting capabilities.After Amir Elichai, founder and CEO, was robbed on Tel Aviv beach in 2013, he called the police
and had to trudge through a tedious, long-winded conversation with the dispatcher (&Where are you, what happened, etc.&) before help was
Out of frustration, he started Carbyne
&If Uber and the pizza delivery guy can determine where we are, why can&t 911&The company is currently focused on what they call, &time to
dispatch& & the duration from when the call is placed to the moment services are sent to the field
To minimize this length, two crucial pieces of information need to be delivered: exact location and an understanding of the situation
They&ve achieved this by utilizing device-based location technology, but stepped up the game with an indoor positioning solution where first
responders can pinpoint a caller location within a one-meter accuracy, within a matter of seconds
To assess the situation, they&ve implemented live video streaming, which is accessed through the caller permission
&When you combine the two, it cuts the dispatch time by 60-65 percent
In terms of saving lives, that huge,& Elichai explained.The biggest challengeEmergency response systems are based on landline technology
They&re unable to take advantage of smartphone capabilities such as chat, video or GPS
Rather than trying to integrate their platform into these legacy infrastructures, Carbyne plans to replace them all
They&ve already deployed systems in Israel, Asia, Europe and Latin America, and recently signed their first deal in the United States with
Fayette County, Georgia.Despite the platform clear benefits, the challenge lies within strict government regulations, varying from country
to country, municipality to municipality
&First you have to convince the authorities,& said Elichai
&Some of them are curious, some of them have fears with new technologies, such as cybersecurity threats
You&re changing and disrupting the way they work so you have to educate them and show them how this system can help them.&Though they&re
currently focused on dispatch times, the next phase will be the ability to deliver medical information to hospitals so the appropriate
equipment can be prepared for ambulances
&This entire ecosystem is very huge and complex around the world, and we have a lot of work to do,&Elichai said in closing.
