INSUBCONTINENT EXCLUSIVE:
Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding from Viking Global Investors, a
Connecticut-based hedge fund, and existing investor DFJ.The round values the company at north of $1 billion, Talkdesk co-founder and chief
executive officer Tiago Paiva confirmed to TechCrunch, but he declined to disclose the exact figure.The company,which uses artificial
intelligence and machine learning to improve customer service, targetsmid-market and enterprisebusinesses, counting IBM, Dropbox, Stitch
Fix and Farfetch as customers.&Imagine a company has a million customers and they want to reach out for support, what Talkdesk does is allow
the customer to connect with a company in the best way possible,& Paiva told TechCrunch
&If you call into Farfetch, they will be using Talkdesk so they can see what products you&vebought, what your tastes are, what you&ve
It gives them thehistory of everything so they can take care of your problem faster.&Talkdesk launched an app store for enterprise call
center customersFounded in Portugal in 2011, Talkdesk has offices in San Francisco and Lisbon
With the latest investment, it plans to expand to the U.K., as well as double down on its investment in AI.The company has previously raised
about $24 million in equity funding, including a $15 million round in mid-2015.It also wasa Startup Battlefield contestantat TechCrunch
Disrupt NY in 2012.&Today digital-first customers expect immediate and personalized answers, yet the majority of companies have not yet
adopted a flexible, cloud-native platform to enable this level of agility and service,&DFJ partner Josh Stein said in a statement
&We believe that 2019 will be the year that cloud-based contact centers become the rule, not the exception.&
