INSUBCONTINENT EXCLUSIVE:
Unfortunately for Apple, the curious case of the failing MacBook Pro and MacBook keyboards is refusing to go away
It now faces a class action lawsuit issued in California, which states that the company knew there were problems with the latest
butterfly-switch keyboard design and went ahead with it anyway.Based on a barrage of reports from users, the keyboard design introduced in
2015 and then tweaked in 2017 is so delicate that it's much more likely to fail than the keyboards on older models
Just a small speck of dust or debris can cause problems, apparently.Data collected by AppleInsider from Apple Genius Bars and authorized
third-party repair shops suggests the keyboard failure rate has more or less doubled since the new design appeared
The stats show 11.8% of repairs were related to the keyboard – and usually, the entire keyboard needs replacing.Thousands affectedWhile
the majority of MacBooks and MacBook Pros are obviously working fine with the new keyboards, a substantial number of users have reported
An online petition calling for Apple to replace defective keyboards is up to 19,000 signatures at the time of writing – not a small
number.To be fair to Apple it does offer a one-year warranty on new laptops and so if your problems start within that time window you can
get a keyboard swap for free in the space of a few days
The new lawsuit claims that isn't enough and says the "core functionality" of these devices has been compromised.We'll have to wait and see
what Apple's response is, but the keyboard controversy threatens to put people off buying a new MacBook or MacBook Pro – not something
Apple CEO Tim Cook and his colleagues will be pleased about
You can view the class action lawsuit online here.Via 9to5Mac
