INSUBCONTINENT EXCLUSIVE:
Guru, the enterprise-focused information-sharing platform, has today announced the close of a $25 million Series B funding led by Thrive
Capital, with participation from existing investors Emergence Capital, FirstMark Capital, Slack Fund and Michael Dell’s MSD Capital.Guru
came on to the scene in 2013 with the premise that organizations are not so great at building out informational databases, nor are they very
So Guru built a Chrome extension that simply sits as a layer on employees’ computers and surfaces the right information whenever
asked.Specifically, this comes in handy for customer service agents and sales people who need to answer questions from people outside of the
organization quickly and accurately.This summer, Guru revamped the platform to incorporate a new feature set called AI Suggest
The feature simply auto-surfaces relevant information as the employee goes about their business, with no searches or inquiries necessary
The company also unveiled two versions of the feature, text and voice, so that it is still useful when employees are on the phone.Companies
that are sensitive about their information being shared with Guru can customize the level of access given to Guru, including or excluding
certain third-party integrations etc., as well as how long information is stored on Guru
No personally identifying information about end-customers is ever stored on the Guru platform.Over the past couple of years, Guru has
brought on big-name clients, including BuzzFeed, Glossier, Intercom and Thumbtack.Guru has signed on 200 new clients since the launch of AI
Suggest in July, with a total of around 800 companies on the platform, representing thousands of users.For now, the company is hyper-focused
on growth.“We are not profitable yet,” said co-founder and CEO Rick Nucci .” But we’re intentionally focused on growth
What prompted us to raise this round right now is to continue to execute on the momentum of the business.”Guru has now raised a total of
$38 million.This article has been updated to reflect that Guru has raised $38m and not $27.7m.
