Technology

Facebook chatbot offers to answer tricky questions

   Download Android App    Share in      FullScreen   CheckVideos

Image copyrightReutersImage caption Employees face difficult questions from friends and family, especially during the holidays Facebook has created a chatbot to help its own employees answer tricky questions from friends and family over the holiday season.The Liam bot answers queries about how the social network handles hate speech and disinformation and can even offer advice about helping locked-out users.Facebook said it was responding to requests from its staff.In the past, employees have been offered guidance on what to say to relatives via email.

Facebook told TheIndianSubcontinent News: "Our employees regularly ask for information to use with friends and family on topics that have been in the news - especially around the holidays."We put this into a chatbot, which we began testing this spring."A chatbot is a piece software that uses artificial intelligence to carry out a conversation.If Liam is asked about how Facebook handles hate speech, it will offer the following points:Facebook consults with experts on the matterIt has hired more moderators to police its contentIt is working on AI to spot hate speechRegulation is important for addressing this issuesThe bot also offers links to company blog posts or news releases.Facebook has faced a series of controversies during the past few years, including questions about the role it plays in elections, with the spread of fake news and disinformation.

It is also struggling to recover its reputation in the wake of the Cambridge Analytica scandal, which saw the data of millions of users harvested without consent.The response on Twitter was mixed, with some describing the chatbot as "dystopian" and "sad".The New York Times, which was the first to break the story, tweeted: "Friends and family can ask difficult questions over the holiday season about where you work - especially if you work at Facebook."John Thornhill, innovation editor at the Financial Times, tweeted: "You couldn't make it up."




Unlimited Portal Access + Monthly Magazine - 12 issues-Publication from Jan 2021

Buy Our Merchandise (Peace Series)

 

Contribute US to Start Broadcasting


It's Voluntary! Take care of your Family, Friends and People around You First and later think about us. Its Fine if you dont wish to contribute and if you wish to contribute then think about the Homeless first and Feed them. We can survive with your wishes too :-). You can Buy our Merchandise too which are of the finest quality.

Debit/Credit/UPI

UPI/Debit/Credit

Paytm

STRIPE

Details
Category: Technology


25